Refund policy
Elite Sofas – Return & Refund Policy
Last updated: 13/10/2025
At Elite Sofas, we take pride in the quality and comfort of our products. If you are not completely satisfied with your purchase, we’re here to help.
Returns
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You may request a return within 07 days of receiving your order.
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To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
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Custom or made-to-order sofas are non-refundable, unless there is a manufacturing defect or damage during delivery.
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To start a return, please email us at sales.elitesofas.uk with your order number and photos of the product (if damaged or faulty).
Refunds
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Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
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If approved, a refund will be processed to your original payment method within 5–10 business days.
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Shipping costs are non-refundable unless the item was delivered damaged or defective.
Exchanges
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We only replace items if they are defective or damaged.
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If you need to exchange an item for the same product, contact us at sales@elitesofas.uk.
Damaged or Faulty Items
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the issue. We will arrange a replacement or full refund based on the situation.
Contact Us
If you have any questions about our Return & Refund Policy, please contact:
📧 sales@elitesofas.uk
📞 03300886694
🌐 www.elitesofas.uk