Shipping policy

Elite Sofas – Shipping Policy

Last updated: 13/10/2025

At Elite Sofas, we work hard to ensure your order reaches you safely and on time. Please review our shipping policy below.

1. Delivery Areas

We currently deliver across the United Kingdom. For deliveries outside the UK, please contact us directly before placing an order to confirm availability and cost.

2. Delivery Timeframes

  • In-stock items: Typically delivered within 7–14 business days.

  • Custom-made sofas: Delivery usually takes 4–6 weeks, depending on your design and location.

  • We’ll keep you updated by email or phone once your order has been dispatched.

3. Delivery Charges

  • Standard delivery fees vary based on location and product size.

  • The final delivery cost will be shown at checkout.

  • Some premium or oversized items may require additional delivery charges — we’ll contact you in such cases before confirming your order.

4. Delivery Process

  • Our team or trusted delivery partners will contact you to schedule a convenient delivery date and time.

  • Please ensure someone is available to receive and sign for the order.

  • If delivery is missed or rescheduled, an additional fee may apply.

5. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

  • Notify us within 48 hours of delivery at [your email address] with photos and your order number.

  • We’ll arrange a replacement, repair, or refund as soon as possible.

6. Order Tracking

Once your order is shipped, you’ll receive a confirmation email with tracking details (if available) or a delivery update from our team.

7. Delays

We do our best to deliver on time, but delays may occur due to supplier issues, weather, or courier delays. We’ll keep you informed and work quickly to resolve any delays.

8. Contact Us

For any shipping-related questions, please reach out to us:
📧 sales@elitesofas.uk
📞 03300886694
🌐 www.elitesofas.uk